If goods are returned due to being faulty, so long as they are returned within a 14 days the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his/hers cancellation rights the customer will be given a refund within 30 days of their cancellation.
This homepage is operated by:
Von Norman Limited
86-90 Paul Street
Registered in England No. 8909911
All shipping is done through Hermes, Parcelforce, DPD or DHL and is based upon the weight of the order. Delivery in the UK will be made within 28 days from shipping, though is usually 3-5 business days.
Delivery for the rest of the world will be within 28 days, and while it is usually quicker shipping times can vary from country to country. If you need your shipment signed for upon delivery, tracked to its final destination or sent as priority shipping, this will incur a higher shipping cost and you need to contact us before placing your order.
We are committed to protecting your privacy. We use the information we collect about you to process orders. When you order, we need to know your name, e-mail address, delivery address – credit card payments are processed through Stripe Checkout so we do not have access to your credit card details.
This allows us to process and fulfill your orders and to notify you of the status of your order. With your consent we collect your email address for our newsletter to keep you up-to-date on all the latest products from the shop. If you wish to unsubscribe to this newsletter or not receive any of our e-mails just contact email@example.com.
We do not and will not sell, trade or rent your personal information to others.
If you have any questions or queries please get in touch.